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MSC SOLUTIONS Plant Maintenance and Customer Service Blog

SAP PM OCR Integration

SAP PM/CS – Technical Object Identification and Measurement/Meter Readings via OCR

By Alexander Ilg | August 11, 2020 | 0 Comments

Now your mobile SAP Plant Maintenance and Customer Service app can read! Identifying Functional Locations and Equipments in your mobile maintenance app When being onsite at a customer, functional location or equipment, it can be a challenge for a technician to identify the right asset. SAM already has several options to make this task easier: With a Google-like search, the user can query equipment, serial, technical ident number and other fields simultaneously. The camera of the mobile device can be…

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Configure your mobile app the way you want

Mobile SAP PM/CS Configured your way

By Alexander Ilg | August 9, 2020 | Comments Off on Mobile SAP PM/CS Configured your way

SAM Mobile 3.0 offers a lot of features for different plant maintenance and customer service business processes. Everything that SAP Plant Maintenance and Customer Service offers and that is required on a mobile device is available. While it is important to offer these features as a standard product, it can be too much and overwhelming for the user. Features like create and edit technical objects might not be relevant, maybe some user should be able to create work/service orders, others…

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SAM received SAP Certification

By Alexander Ilg | June 30, 2020 | 0 Comments

Today we are happy to announce that SAM Smart Asset Management 3.0 has been certified by SAP for its NetWeaver integration/ABAP Add-On Deployment for SAP Enterprise Resource Planning. The SAM Smart Asset Management suite contains of four solutions: SAM Mobile, a feature-rich mobile offline application for laptops, tablets and smartphones running Windows, Android and iOS. It supports users with their maintenance and service tasks like order and notification management, display/update/create equipment and functional locations, checklists and other relevant tasks. SAM…

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Proper sizing for Mobile Offline Field Service Applications

By Alexander Ilg | February 26, 2019 | 0 Comments

One of the questions we hear a lot at the beginning of our projects is the one about the sizing of the mobile system landscape. In this blog, we want to discuss which factors are important for the answer. Sizing the hardware of mobile applications is not a simple topic. It needs to be done for all layers of the mobile landscape. If you have a mobile middleware and SAP as backend, we should consider the following: How many users…

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Up- and Download of large binary Maintenance Data to SAP

By Alexander Ilg | February 26, 2019 | 0 Comments

If well maintained, your SAP Plant Maintenance system should be the central point to get all information about your technical objects. General equipment data, characteristics, measurement points and their documents, notification and order history. But that is not all, some of the information that you want to store are binary data – issues are documented by making pictures or by taking a backup of the equipment’s software. For making the live of service technicians easier you want to provide documentation,…

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SAM launch in the Netherlands with Ideo – Prepare for the Future

By Alexander Ilg | February 26, 2019 | 0 Comments

On 15. June 2017, I went to Utrecht for the SAM Smart Asset Management launch in the Netherlands. The event was organised by our partner Ideo, who selected a nice location. This blog shows a few impressions of the meeting. Bart Elshout, who is product manager for mobility at Ideo, explained the benefits of mobile inspection/customer service and why SAM is the best option for SAP customers. The demo of SAM was done by Rob Bertrams, who walked the attendees…

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Introducing our new SAM Reseller and Implementation Partner Ideo

By Alexander Ilg | February 26, 2019 | 0 Comments

Augsburg/’s-Hertogenbosch, 18. May 2017 – msc solutions, a German expert in plant maintenance and customer service software, announces today that the Dutch SAP partner Ideo from ‘s-Hertogenbosch is becoming the first international reseller and implementation partner of SAM Smart Asset Management. SAM is a mobile solution for companies running SAP to optimise their plant maintenance, inspection and customer service processes. It helps to reduce the costs of service delivery by eliminating paper based data capture and double entry of information.…

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SAP PM/CS, Checklists and the Curse of MS Excel

By Alexander Ilg | February 26, 2019 | 0 Comments

Most of our customers see the benefit of having checklists in SAP to support their inspection and maintenance process. There are different ways how these checklists can be set up in SAP, all with their pro’s and con’s. But the real challenge starts before you come to that point, when you try to fit all the puzzle pieces together. From Excel to SAP When we come to a new customer, it is usually to mobilise their SAP PM/CS with tools…

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Mobile Asset Management Solutions – Build or Buy?

By Alexander Ilg | February 26, 2019 | 0 Comments

It is a general question when it comes to software – should you buy an off-the-shelf solution or do custom build your own? Both approaches have their pro’s and con’s. We will discuss them here in the context of mobile solutions for SAP Plant Maintenance/Customer Service and will present you a third option, which combines the best of both worlds. Buying a standard mobile solution has many advantages over building your own software, but it also comes with limitations. To…

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How to easily create time confirmations for SAP PM/CS on a mobile device via Stopwatches

By Alexander Ilg | February 26, 2019 | 0 Comments

When working with mobile apps that support the inspection, maintenance and customer service business processes, users usually have to report a couple of things: Condition of equipments – ideally done via checklists Measurement readings – best not taken manually but via an software interface or even better directly send to SAP by an IoT integration Material consumption – the application should support the identification of the material via barcode or RFID scanner Confirmation of working time – for best usability…

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